The Town of Oliver, known as Canada’s Wine Capital, is home to 5,094 residents located between Osoyoos and Penticton, is currently recruiting for a Relief Cashier Receptionist. Receiving work direction from the department manager, the Relief Cashier Receptionist is responsible for responding to inquiries, greeting and assisting customers with completing application forms, acting as the public services representative of the Town to ensure that the general public and clients are provided accurate, responsive customer service. The Relief Cashier Receptionist also provides clerical support by conducting research, typing correspondence, scheduling appointments and assisting in the planning of special events as needed.
Key Job Duties/Functions
Greet the public and provide information pertaining to Municipal services and processes acting as a primary customer services contact. Refer inquiries and complaints to other staff as required, keeping track to ensure a timely response. Actively seek to meet customer needs quickly and professionally with a positive demeanour
Perform basic clerical tasks such as answering telephones, responding to and routing emails, routing incoming mail and packages, preparing outgoing mail and packages, data entry, photocopying, filing, scanning, assisting with voicemails, composing letters, proofreading correspondence, maintaining employee and department directories
Provide relief coverage for the Administrative Clerk, Development Services Clerk, Public Works Clerk, and Finance Clerk as required
Maintain and service current office equipment (mail, telephone, photocopiers, folding machine)
Collect, open, scan, and distribute mail as directed
Accept deliveries and courier mail as required and notify the appropriate staff for pick up
Assist customers in completing a variety of application forms to ensure completeness
Assist Corporate Services, Development Services, Finance, and Operations Departments, as required, by completing a variety of tasks including complaint tracking, licensing compliance, zoning regulations and cemetery administration
Complete Records Management of paper and electronic files by scanning incoming and outgoing records and filing paper copies to ensure department records are retained and retrievable; retrieve files for other staff members requiring assistance
Assist citizens as needed with a proactive awareness of Council meetings and procedures, hearings, committees and outcomes
Make training, travel and accommodation arrangements as required
Assist with planning special events
Perform other related duties and projects as required
Required Qualifications
Strong time management skills with the ability to balance and coordinate efforts across multiple concurrent activities
Excellent organizational skills including the ability to maintain and organize accurate records, prioritize work and assure customer satisfaction
Proficiency with a variety of office equipment
Demonstrated proficiency with Microsoft Office Suite and in a variety of current computer applications
Ability to exercise courtesy and tact in the exchange of information with other employees and the public
Ability to manage conflict effectively and work with challenging customers
Ability to work under pressure and maintain a pleasant disposition
Knowledge of business letter formatting and proof reading
Ability to maintain sustained attention to detail
Consistently provide exceptional customer/client service
Ability to maintain confidentiality
Hours of Work
This position is considered relief; hours and days of work will vary as needed
Shift Days and Times could be up to 7 hours a day between 8:00am and 4:30pm, Monday to Friday
This is a CUPE Local 608 position with a salary range of $25.74* - $29.85* per hour plus 6% vacation pay. *Based on 2026 Collective Agreement rates
Minimum Training and Experience Required
Completion of Grade 12
Completion of Business or Office Administration training
Minimum of 2 years’ experience in an office environment in a high-volume customer service capacity
Required Licences, Certificates and Registrations
Satisfactory Criminal Record Check
Driver’s Abstract
Valid Class 5 B.C. Drivers’ License
For more information on the Town, visit https://oliver.ca/. Candidates interested in this exciting career opportunity are invited to submit their resume and cover letter in PDF format to the Town of Oliver (candidates who have equivalent education and experience or are working towards completing the required education and experience will be considered).
Resumes will be assessed as they are received and the position will remain open until filled.
Town of Oliver
6150 Main Street, Oliver, BC V0H 1T0
Email: careers@oliver.ca
We thank all applicants for their interest, however, only those candidates selected for further consideration will be contacted.