The Town of Oliver, known as Canada’s Wine Capital, is home to 5,094 residents located between Osoyoos and Penticton, is currently recruiting for a permanent full-time Development Services Clerk. Reporting to the Director of Development Services, the Development Services Clerk is responsible for responding to inquiries, greeting and assisting customers with completing application forms; performing cashier duties for building related payments; acting as the public services representative of the Town to ensure the general public and clients are provided accurate, responsive customer service. The Development Services Clerk also provides clerical support to the departments including conducting research, typing correspondence, scheduling appointments and assisting in the planning of special events.
Key Job Duties/Functions
• Greets the public and provides information pertaining to Municipal services and processes acting as a primary customer service contact. Refers inquiries and complaints to other staff as required, keeping track to ensure a timely response. Actively seeks to meet customer needs quickly and cheerfully
• Performs basic clerical tasks such as answering telephones, responding to and routing emails, routing incoming mail and packages, preparing outgoing mail and packages, data entry, photocopying, filing, scanning, assisting with voicemails, composing letters, proofing correspondence
• Performs cashier duties by receiving payments and deposits for building related fees; balances cash and prepares bank deposits; refers irregularities to the finance department for resolution
• Maintains department’s paper and electronic files by scanning relevant incoming and outgoing records and filing paper copies to ensure department records are retained and retrievable; retrieves files for other staff members requiring assistance
• Responds to general inquiries regarding building permits, land use applications, and relevant bylaws
• Assists with the completion of land use, building permit and water applications by providing clerical support
• Inputs data into building permit software, Statistics Canada, BC Assessment and other platforms
• Registers building permit data online with Homeowner Protection Office
• Schedules inspections for Building Permits
• Distributes and maintains monthly building permit statistics
• Provides plot plans and in-town water and sewer locates to customers
• Provides information and assists customers applying for Business Licenses
• Provides clerical support to Bylaw Enforcement
• Assists Corporate Services and Operations Departments as required with completing a variety of tasks including records management and drafting correspondence
• Coordinates Special event applications
• Completes regular website updates for Development Services
• Completes ordering of supplies for various departments including Corporate Services, Finance, Bylaw Enforcement and Development Services
• Cross-trained to act as back up for Administrative Clerk as required, including lunch and coffee breaks
• Completes building file requests
• Performs other related duties as required
Required Qualifications
• Strong time management skills with the ability to balance and coordinate efforts across multiple, concurrent activities
• Excellent organizational skills including the ability to maintain and organize accurate records, prioritize work and assure customer satisfaction
• Proficiency with a variety of office equipment
• Demonstrated proficiency with Microsoft Office Suite and in a variety of current computer applications.
• Ability to learn and apply new computer applications
• Ability to be courteous, pleasant and tactful in answering all telephone calls and in-person inquiries
• Ability to manage conflict effectively and work with challenging customers
• Ability to work under pressure and maintain a pleasant disposition
• Knowledge of business letter formatting and proof reading
• Ability to establish and maintain effective and positive working relationships
• Ability to maintain sustained attention to detail
• Commitment to exceptional customer/client service
Minimum Training and Experience Required
• Completion of Secondary School education supplemented with business or office administration training
• Previous experience in a municipal planning environment
Required Licences, Certificates, and Registrations
• Valid Class 5 B.C. Driver’s License
• Driver’s Abstract
• Satisfactory Criminal Record Check
This is a CUPE Local 608 position with an hourly salary range of $31.20 - $36.19 based on 35 hours per week.
Candidates interested in this exciting career opportunity are invited to submit their resume and cover letter in PDF format to the Town of Oliver.
Resumes will be assessed as they are received, and the position will remain open until filled.
Town of Oliver
6150 Main Street, Oliver, BC V0H 1T0
Email: careers@oliver.ca
We thank all applicants for their interest, however, only those candidates selected for further consideration will be contacted.